Application submission deadlines
Our refund policy only applies if you return the item within 15 Days from the date of your purchase. If 15 Days have passed since your purchase, unfortunately we cannot offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging and all labels must be attached to it.
Several types of goods cannot be returned, including goods so the packaging is opened and which is subject to physical contact with the body such as headphones.
To validate your return, we require a receipt or proof of purchase issued by our store.
You cannot return your purchase to the manufacturer unless we tell you so.
Returned items must be returned to their original purchase status (remove any password on the devices, reset, etc.).
Returned items must be accompanied by their purchase receipt. If you no longer have your receipt, we will try to find your purchase. However, finding a purchase without a receipt requires that you provided your name for registration at the time of purchase.
No partial refund is possible.
Any item which is not in its original condition, which is damaged or which has missing parts for reasons other than our error, which is returned more than 15 Days after the date of purchase cannot be refunded.
Exchange or refund policy
The customer can come to the store with the item to request a return.
Equipment returned by mail is also accepted. However, the handling and safety of the item during the entire delivery process is not the responsibility of Wazatech. Wazatech is responsible for the item after receipt.
The customer is responsible for shipping or the shipping method used to send their item.
For the initiation of a refund request, the refund policy in force in the store from which the item was sold will be applied.
The returned item will be inspected and if it meets our return requirements, we will exchange the item or refund the cost of your merchandise, as well as applicable taxes, using the original payment method. A voucher can also be given to the customer for a future purchase. The voucher must be in an amount equal to that of the item at the time of purchase.
For requests where the item has been mailed, please allow up to 5 business days from receipt of the item for processing.
We will notify you verbally or by email that your request has been approved or rejected.
If your request is approved, we will exchange the item or refund.
In the event of disagreement with the decision rendered following a customer's request, the latter must contact wazatech by email at email@example.com. A re-evaluation of the request will be made as well as a study on the reasons for the decision rendered previously.
The return and exchange policy does not apply to articles whose defect or lack of functionality was accepted by the customer at the time of purchase.
The customer is responsible for the payment of shipping costs for the return of items by mail (From customer to Wazatech and from Wazatech to customer).
If you have to receive a refund, the transfer fees will be deducted from your refund.
Late or missing refunds
If you have not yet received a refund, first, check your bank account again. Then, contact financial institution as it may take time before your refund appears on your bank account.
If you have completed all of these steps and you still have not received your refund, please contact us at email: firstname.lastname@example.org.
Only items purchased at the normal price can be refunded, unfortunately discount items can not be refunded.
The exchange only applies to items in perfect working order.
The return and refund policy in force in the store will then be applied.
Refunds and exchanges do not apply on TOPTV and ASTV.
The address of the store where the item was sold will be used as the return address. Go to the contact section of our website to get our address.
Depending on where you live, it may take a while for your traded product to reach you. The times may vary depending on the messaging service used.